Field Service Engineer | |
LOCATION Dover, Delaware, United States | JOB AREA Customer Service |
WORK PATTERN Field based with domestic and international travel of up to 90 percent | SITE REPORTING Installation Site Manager during customer site assignments |
The opportunity As a Field Service Engineer, you will install, commission, test, and support UIEX equipment at customer sites. You will combine hands-on technical work with clear customer communication, helping operators use the equipment safely and resolving issues during and after the warranty period. |
What you will do • Install, start up, commission, and test UIEX equipment at customer facilities in line with contractual, technical, and safety requirements. • Evaluate equipment performance, diagnose faults, and complete corrective work across mechanical, electrical, controls, or aseptic systems within your area of expertise. • Identify equipment nonconformities, document the evidence, and coordinate a complete handover to the responsible engineering, quality, or service team. • Prepare site schedules, job progress updates, commissioning records, service reports, and other required technical documentation. • Train customer operators and maintenance teams, and provide technical support during installation, warranty, and post-warranty service. • Follow UIEX standard operating procedures, the site coordination plan, customer rules, and all applicable health and safety requirements. • Escalate technical risks and project constraints promptly, and keep internal teams and customer contacts informed of status and next steps. • Recognize service, upgrade, or spare-parts needs at customer sites and report qualified opportunities to the appropriate UIEX team. • Represent UIEX professionally and build trusted working relationships that support customer satisfaction. |
What you bring • Bachelor’s degree in engineering, or a two-year technical qualification combined with equivalent field experience. • Two to three years of field service, installation, commissioning, or industrial maintenance experience. • Strong practical knowledge in at least one of the following areas: mechanical systems, electrical systems, automation and controls, or aseptic equipment. • Experience with one or more industrial automation platforms, such as B&R, Siemens, ELAU or PacDrive, or Allen-Bradley. • Professional fluency in English. Spanish, Italian, or French is an advantage. • Experience in beverage processing, packaging, mechatronic equipment, or aseptic applications is preferred. • A structured approach to troubleshooting, sound judgment under time pressure, and clear written and verbal communication. • Ability and legal eligibility to drive for business travel, including long-distance assignments and occasional work arranged at short notice. |
Physical and site requirements • Perform the essential duties of the role, with or without reasonable accommodation, including frequently lifting, carrying, pushing, or pulling up to 50 pounds or 23 kilograms. • Stand, walk, bend, kneel, crouch, and climb ladders for extended periods while working safely around industrial equipment. • Work in confined spaces, on rooftops, and at height using approved fall-protection and safety equipment. • Use hand tools and handle small or delicate components with the required manual dexterity and hand-eye coordination. • Work in environments that may include noise, dust, heat, or cold, and wear required personal protective equipment, including safety glasses, gloves, hard hats, and respiratory protection when applicable. |